Frequently Asked Questions
Q: WHEN WILL I RECEIVE MY UNIT?
A: A TYPICAL LUXE WIG FROM FLYING DOVE WILL SHIP OUT 15-30 BUSINESS DAYS AFTER THE PURCHASE DATE.
A CUSTOM ORDER UNIT WILL TAKE ABOUT 30-45 DAYS TO BE READY TO SHIP TO YOU AFTER THE PURCHASE DATE.
ETA FOR SHIPPING:
UNITED STATES 1-3 DAYS
INTERNATIONAL 5-10 DAYS
Q: CAN I WASH MY UNIT? STRAIGHTEN IT? APPLY HEAT? SWIM IN MY WIG?
A: YES OF COURSE! OUR UNITS ARE HAND MADE WITH VIRGIN HUMAN HAIR WHICH ALLOWS YOU TO TREAT THE WIG EXACTLY LIKE YOUR REAL HAIR!
Q: CAN I ORDER A CUSTOM LUXE WIG?
A: ALL OF OUR WIGS ARE HAND MADE AND SIZED JUST FOR YOU! IF YOU'D LIKE A CUSTOM WIG YOU CAN GO ONTO OUR CUSTOM ORDER PAGE AND FILL OUT THE QUESTIONNAIRE. WE WILL CONTACT YOU WITHIN 2 BUSINESS DAYS TO PROVIDE YOU WITH A QUOTE AND THEN WE WILL BEGIN TO MAKE YOUR DREAM A REALITY.
Q: HOW DO I ORDER A LUXE WIG?
A: SIMPLY VIEW OUR DESIGNS IN THE SHOP NOW BUTTON OR CLICK THE LINK BELOW AND EXPECT TO FIND THE WIG YOU LOVE
Q: CAN I WALK IN TO TRY ON A FLYING DOVE WIG?
A: UNFORTUNATELY NO, WE ARE 100% ONLINE SO WE DO NOT HAVE ANY SHOP FRONTS THAT ALLOW CUSTOMERS TO WALK IN. IF YOU ARE UNSURE OF ANYTHING, PLEASE EMAIL US AT sales@flyingdovehair.com OR DM US ON INSTAGRAM @FLYINDOVEOFFICIAL, AND WE'LL DO OUR BEST TO SET UP A PHONE CONSULTATION WITH YOU!
Q: WHAT IS THE ELASTIC BAND METHOD?
A: THE ELASTIC BAND METHOD IS A SECURE AND GLUELESS METHOD TO WEAR YOUR UNIT. THIS METHOD IS GREAT TO PROTECT YOUR NATURAL HAIR AND IT IS NOT DAMAGING, UNLIKE OTHER BRANDS, OUR ELASTIC BAND METHOD IS MADE WITH COMBS OR CLIPS TO SECURE THE BACK.
FEEL FREE TO CONTACT OUR CUSTOMER SERVICE IF YOU NEED ASSISTANCE
Q: HOW DO I CHOOSE MY LACE COLOR?
A: WE CREATE OUR UNITS IN 3 DIFFERENT LACE COLORS TO OFFER OUR CLIENTS VARIETY. WE MAKE UNITS FOR ALL SKIN TONES SO ITS IMPORTANT TO CHOOSE A UNIT THAT HAS THE BEST LACE COLOR TO MATCH YOUR TONE.
WE OFFER TRANSPARENT, LIGHT BROWN, AND BLACK.
MOST OF OUR UNITS ARE MADE IN TRANSPARENT LACE BECAUSE ANY SKIN TONE CAN USE THIS SHADE. IT'S BENEFICIAL BECAUSE YOU CAN APPLY YOUR POWDER TO THE LACE TO EXACTLY MATCH YOUR SKIN TONE.
Q: WHAT DO I DO IF MY UNIT IS TOO BIG?
A: HERE AT FLYIN DOVE IT'S ESSENTIAL THAT CUSTOMERS MEASURE THEIR HEAD PRIOR TO PURCHASE, AS THERE ARE THREE CAP SIZES.
IN THE CASE THAT YOU DO ORDER A NON CUSTOM WIG IN A LARGER UNIT, THEN YOU CAN EXCHANGE IT FOR THE PROPER SIZE. HOWEVER, ALL CUSTOM WIGS ARE FINAL SALE.
Q: CAN I SEW MY WIG ON TO BRAIDS? CAN I GLUE IT ON?
A: YES YES & YES! YOU CAN SEW OUR UNITS ON, USE TAPE ADHESIVE OR JUST WEAR THEM WITH OUR ELASTIC BAND METHOD.